Quote:
Originally Posted by ma-skis.com
I had a similar experience, she even went to the point of saying how she was some manager or senior something and other and didn't want to waste her time on me,
At which point I made very clear that it was her questions and drilling that extended the entire conversation, my cancelling the plan should have been a 3 minute conversation. Once I got that tone, I chose to play keep her on the line as long as possible, the phone call lasted another 20 minutes, after she wasted my first 25. I was pretty happy about how annoyed she sounded by the end.
Telus does have poor customer service, good pricing, poor service. perhaps inconsistent service is more appropriate.
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Labeling a company as having bad customer service based on a phone call you had isn't really fair. With a company as big as TELUS, there's bound to be a few bad apples and some bad calls. My experience with Rogers has been a nightmare... but I dont think they have bad customer service just based on couple calls