Quote:
Originally Posted by Hemi-Cuda
well that's another load of BS. the company wide target for TSR call resolution is 8 minutes and under, and many branches recognize employees that consistently get under that target. the only time it's an issue is when the resolution time is so low that it becomes obvious the agent is not actually helping customers, just doing anything they can to get them off the phone
i'm not gonna sit here and argue all day on this though, so go ahead and vent some more blind hate. maybe it'll help you feel better at least
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And you keep towing the company line. Maybe it'll get you a nice promotion. They tend to like your kind there. Like I said, I've been working in the industry for five years now, and Shaw is easily the most unprofessional of all the companies. Not just me that thinks that either. My girlfriend worked at both Telus and Shaw, and she was appalled with how employees are treated at Shaw.