I used Pete for a hot water heater that went. They came and installed the new one. After completing the install, the plumber went to light the pilot, and couldn't. So he hauled the new hot water heater out and went and got a new one. This one worked. He was at my place until after midnight.
I was impressed that when there was a problem, they solved it - no questions asked - right away. I know many companies that would say tough luck, take it to the manufacturer.
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