I got a question...
My mom bought a new vehicle last week (Thursday) from the local chev dealership (used) She got her price she wanted with some work done to it, (safety, new rear bumper as it had a little crack, and a new winshield) and they said the work should be done by today (weds) because of the long weekend.
So she takes the morning off work today so she can go down and pick it up and get to the insurance place and get it registered. But they call her this morning and tell her that it wont be ready until just before noon. So around 11 she is getting ready to go down and they call her again and say it wont be done until tomorrow, but she can still come down and get all the papers and that they will leave them at reception for her so she can get it insured.
So she goes down and there are no papers for her, and they cant track down the guy who is on lunch, so she goes to work empty handed.
She took half a day off work, and didnt get her new vehicle, OR get her papers so she could get it registered. Now she has to skip out of work again tomorrow to try and get this done.
I told her she should raise a stink about this crappy service, and maybe get some free stuff out of it. The deal is done and the vehicle is paid for ($20,000 after taxes)
Is it worth making a huge deal out of? Woudl they throw on free oilchanges or something?
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