Quote:
Originally Posted by redforever
I think the key here is you stated the unit was customized to suit the length of your stairs. Consequently, it will take another consumer with exactly the same specifications as your unit for the manufacturer to resell the unit. Keeping that in mind, the fact they are even considering a refund speaks volumes about their customer service to me.
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Well actually it comes in various pieces. There is the stair rail that the chair lift attaches to and then there is the motorized chair complete with battery. Only the length of the rail is custom cut. The chair is the same on every unit they sell. I suspect the majority of the cost is in the motorized chair, not the rail that it rides on.
You bolt the rail to your stairs and then you mount the chair lift onto the rail.
