Calgarypuck Forums - The Unofficial Calgary Flames Fan Community - View Single Post - Legal question about returning a product to the manufacturer for refund

troutman · 08-28-2009, 09:32 AM

http://www.the-cma.org/?WCE=C=47%7CK=224227

http://www.servicealberta.gov.ab.ca/index.cfm

7. The sweater Aunt Betsy gave me for Christmas is huge and I don't like the colour. I've got the bill, so the store has to exchange the sweater, right?

Wrong. Most stores allow exchanges to maintain good customer relations, but they are not required by law to do so. Before you buy any item that you might wish to exchange, make sure you know what the store's policy is. Some stores will only exchange items under certain conditions e.g. only if you have the bill, or only within 30 days. For extra security, get the store clerk to write the policy and conditions on the back of the bill and sign it.

10. I bought an expensive vacuum cleaner from a door-to-door salesperson and now realize I just can't afford it. What can I do?
Under the Fair Trading Act you have 10 days to cancel the contract. The best way to do this is by registered mail but you can use any method that gives you proof of the date on which you cancelled. If the seller was not provincially licensed you have up to one year to cancel. After cancellation the seller has 15 days to refund your money. See our tipsheet Dealing with Door-to-door Sales (pdf).

http://www.servicealberta.ca/1025.cfm

08-28-2009, 09:32 AM	#3
troutman Unfrozen Caveman Lawyer Join Date: Oct 2002 Location: Crowsnest Pass Exp:	http://www.the-cma.org/?WCE=C=47%7CK=224227 http://www.servicealberta.gov.ab.ca/index.cfm *7. The sweater Aunt Betsy gave me for Christmas is huge and I don't like the colour. I've got the bill, so the store has to exchange the sweater, right?* Wrong. Most stores allow exchanges to maintain good customer relations, but they are not required by law to do so. Before you buy any item that you might wish to exchange, make sure you know what the store's policy is. Some stores will only exchange items under certain conditions e.g. only if you have the bill, or only within 30 days. For extra security, get the store clerk to write the policy and conditions on the back of the bill and sign it. 10. I bought an expensive vacuum cleaner from a door-to-door salesperson and now realize I just can't afford it. What can I do? Under the Fair Trading Act you have 10 days to cancel the contract. The best way to do this is by registered mail but you can use any method that gives you proof of the date on which you cancelled. If the seller was not provincially licensed you have up to one year to cancel. After cancellation the seller has 15 days to refund your money. See our tipsheet Dealing with Door-to-door Sales (pdf). http://www.servicealberta.ca/1025.cfm Last edited by troutman; 08-28-2009 at 09:34 AM.