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Old 08-28-2009, 09:19 AM   #2
troutman
Unfrozen Caveman Lawyer
 
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Join Date: Oct 2002
Location: Crowsnest Pass
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California:

http://blog.laborlawtalk.com/2006/12...-remorse-laws/

I'm trying to zero in on Canadian consumer laws . . .


The Consumer Protection Act, 2002,

http://www.ic.gc.ca/eic/site/oca-bc....g/ca02478.html

Don't count on always being able to return a product you've bought, whether it's from a store or the Internet. There is no law that says all sellers must take back an item. It may not matter that you don't like it, decided you can't afford it or found it cheaper somewhere else.

Every seller has a different return policy. Find out what the seller's policy is before you buy. The return policy is often stated on the back of the receipt and/or posted near the cash register; if not, get it in writing on the receipt. Note that these policies may change during promotions and for items that are on sale or are deemed to be "party wear."



Some stores will allow you to bring goods back but will set conditions. Examples are:
  • No returns or exchanges allowed on personal goods such as pierced earrings or swimsuits
  • Products may be exchanged but not returned for cash back
  • Goods must be returned within a set number of days
  • A credit note will be given instead of money returned
  • Goods must be unused and still have all tags, packaging, etc
  • You must have your sales receipt (although this is almost always required, some stores will refund or exchange without a receipt)
  • A restocking fee may be charged
Your provincial or territorial consumer affairs office may have legislation that gives you the right to return specific products or cancel contracts. Contact them for more information.

Last edited by troutman; 08-28-2009 at 09:31 AM.
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