Legal question about returning a product to the manufacturer for refund
I just purchased a motorized stairlift for my elderly mother. I ordered it the second week of August and received it on August 20. That weekend, my mother decided that she doesn't need it and asked me to look into returning it to the manufacturer for a refund. Now I didn't expect a full refund as the rail that the motorized chair runs on is cut to suit the length of the stairs but they just got back to me today telling me that they will take back the lift but they will charge me a 45% restocking fee, plus I pay for the freight to return the lift to Ontario. The original cost of the lift was $2500 so they want $1125 as a restocking fee. I would get back $1375 of the original $2500 that I paid (I used Visa by the way... I gave them my Visa acct number on Aug 19 to pay for it).
Is there anything I can do about getting a smaller restocking charge? Or am I stuck and at their mercy? What about buyers remorse? Isn't there some kind of law that gives you a certain number of days to change your mind?
P.S. The unit hasn't even been taken out of the original shipping boxes yet.
Last edited by Rerun; 08-28-2009 at 09:22 AM.
Reason: spelling error
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