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ken0042 · 08-26-2009, 12:52 PM

My experinces with Shaw:

- like others have said, they are insane about replacing hardware for free. I've been tempted to put tire marks on a receiver to see if they would still replace it.

- When I was mad at them a while back I had called Telus, got a competative offer and called Shaw's retention department. All they would do was bad mouth Telus. Long story short I had Shaw on "temporary suspension" for a while to have time to change email addresses. When the time came to actually cancel, they had all sorts of retention offers for me. So my experience has been not to call and threaten to cancel, but start to actually cancel. (Assuming they don't end up replacing it for you.)

08-26-2009, 12:52 PM	#9
ken0042 Playboy Mansion Poolboy Join Date: Apr 2004 Location: Close enough to make a beer run during a TV timeout Exp:	My experinces with Shaw: - like others have said, they are insane about replacing hardware for free. I've been tempted to put tire marks on a receiver to see if they would still replace it. - When I was mad at them a while back I had called Telus, got a competative offer and called Shaw's retention department. All they would do was bad mouth Telus. Long story short I had Shaw on "temporary suspension" for a while to have time to change email addresses. When the time came to actually cancel, they had all sorts of retention offers for me. So my experience has been not to call and threaten to cancel, but start to actually cancel. (Assuming they don't end up replacing it for you.)