My hubby got the SpanAir number from Travelocity. So... not sure if he called Spain exactly but he did call a SpanAir person. The SpanAir person confirmed they would refund the whole amount, so what we had to do was after talking to the SpanAir agent we got Travelocity to again call SpanAir to confirm, and then refund the money.
And SpanAir was only available 9-5 eastern time to get this coordinated between them and Travelocity. But we basically just presented the arguement that they could make a lot more money by refunding us and selling the tickets at the right price, and that seemed to work.
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comfortably numb
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