I had the same results as nickerjones... in July of this year. Took about a week for them to send me a new system. Best part was the old system even when working was VERY loud... and the new one is whisper quiet.
The online system for getting it repaired doesn't really work for Canada (there's a glitch with the postal code / zip code section). So just call in to their support centre and it's a pretty easy walkthrough the menus until you talk to someone directly about it.
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