My wife's grandfather bought a Mac laptop about four years ago, and it was the first computer he ever owned. She helped him set it up initially, but maybe once in those four years he's called to ask for help with something. He basically uses it for email and internet and some simple word-document editing. He's also become the most vocal Apple advocate I know, even though he doesn't really understand or care about the technology. Now, the catch there is that he made the decision to buy a Mac; nobody forced it on him, he just read through his consumer reports magazine, and made up his mind that he wanted a Mac. My parents, on the other hand, are pretty close to fitting that same niche except that they've been using PCs for the last fifteen years, and are so resistant to change that I know they'd have a lot of trouble just because they'd be resisting it.
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