Quote:
Originally Posted by browna
Aren't staff in the back part of the store, sitting up a bit higher behind counters, called "Apple Geniuses"? Or did that ridiculous title (I think its because these individuals got more experience points in whatever 12 sided dice games were held amongst store employees) not get carried over from the US Apple Stores?
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You're right. It's much better to pick up a phone and try to get tech support from some guy in India. I can't tell you how annoying it is to have to talk to someone face-to-face and then have to sit there while they literally fix my problem for me right in front of my eyes.
I always leave there wishing I had just spent 3 hours on the phone with some guy who could barely speak English, only to be in a worse spot than I was before I called.