OK ...
I think I solved problem number 2, the failure to download files. Turns out he didn't have a Winzip or PKzip installed so the PC flipped out when he tried to access a downloadable zipped file.
The other issue ... sound card.
I went into his ROM BIOS and his sound card was disabled. I enabled it and went in ... still no sound. Went into the device manager and saw a new device called Crystal WDM Audio Codec that was in error. I enabled it, the warning went away and still no sound.
Any more thoughts?
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