I 'm surprised to hear you bad stories with Bell Mobility Deelow. I fled Hell-us after the Clearnet subscriber fiasco (forced upgrade of phones) at a time when business use of my phone was hitting $250 a month. The worst part of all of this was that took 45 FREAKING minutes to get through to Telus Customer Service to even talk to someone, who of course did nothing. I particularly enjoyed getting transfered 4 times between Telus East and West. :angry:
Went to Bell Mo and have nothing but good things to say about them. They lost an upgrade credit for a phone but after calling CS to enquire they just took care of it on the spot. Explains why my "new" bill was a $27 credit. Most CS types I've dealt with were extremely efficient and polite and reasonable.
When I first got my phone I had unlimited LD in AB and BC for 2 months. Except they forgot to turn it off for 14 months. So of course eventually they did catch up and turn the thing off in a month where I had made a particularly large # of LD calls. Was like $120 or something. I called them up and tried to explain the situation and try the hey-we-both-screwed up routine on them. The CS took pity and tried it out with his manager but he got over turned. I wasn't expecting a good outcome but at least he tried.
As for your fiasco, if they've levied any additional charges to turn off your service or interest - make sure you call back and try to get that removed. Just be reasonable with the CS - most have some sense of reasonableness. My usual thing is to get off a call with an uncooperative CS if I happen to get one and call back in a few. As long as there's enough good ones in the pool it's not so bad (definately not the case with Telus Mobility)
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