Their custumer support is horrible, they locked my gamertag a year ago because they manually detected that I had fake credit card info, which means that my "gamertag info" didn't match up with my dad's credit card info. SO then I wasn't allowed to buy MS points (there is no reason for these stupid points) for RB songs, or renew my XBL after it ran out. I had to call their toll free number at least 5 times, and everytime they'd have to ask me all my info until I could explain my situation, and then they'd put me on hold and i'd lose my conenction. At the end I just got pissed off and told some idiot that I'm not giving my info and I want to speak to their supervisor, which I did, who was an even bigger tard. Eventually they unlocked my gamertag, I activated my month of XBL that a friend gave me, and everything was great. Then a month later, I try to actvate my year of XBL, and it didn't work, apparently because I didn't answer the phone when they were trying to tell me they unlocked the account. I went online to see if it would work like it had before, and there was some new option to remove payment opiton, I removed the credit card, and it worked.
point is microsoft sucks so much, and too bad because the 360 is great (apart from the yearly-unavoidable-breakage).
/rant
/long story
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