Quote:
Originally Posted by cmyden
No, it was someone from the Facebook group. He doesn't really have a reason to lie. "Austin" was in quotes because he was talking to someone outsourced from India who claimed that was his name.
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My apologies, I worded it wrong. I understood that "Austin" was the rep and that you were reported back what your friend said. I thought maybe the information you quoted was from an email from Travelocity or something. Like you said, sounds like more good news than bad right now. I just wanted to see if we had any reason to weight "Austin's" word more heavily than all the other reps we've talked with.