Quote:
Originally Posted by I-Hate-Hulse
The shampoo was over the top definately, but if all they forgot to do was not slam the hood properly, I'd say that's not bad enough that I'd ditch the dealership. Far more incompetence and ineptitude await you at other dealers.
If you want to absolutely stay onside your warranty, if you do go to a Jiffy Lube type of place, you may want to get OEM oil filters from your dealers parts counter and keep the receipt. Some OEM filters have unique traits that could potentially trip up a warranty claim. Like my Subaru for starters - it has a bypass that activates at 23 psi, which I gather is higher than your normal filter.
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I just thought it was funny/annoying that they service rep I was dealing with told me it was a pretty dumb of tower Chrysler (I am paraphrasing, i can't remember exactly how he worded it) to screw up the oil filter and then they forget to close my hood.