Calgarypuck Forums - The Unofficial Calgary Flames Fan Community - View Single Post - Amateur hour at Calgary Chrysler service departments

Boblobla · 05-25-2009, 11:59 AM

UGH.

So I bought a new truck from Crowfoot Dodge in August. I live in Ranchlands but I work in Sundance so if I need an oil change Tower Chrysler is more convenient. Let me start off by saying I know SFA about vehicles.

I had my 10,000km oil change performed at Tower. I just had to take my truck into Crowfoot Dodge as I noticed an oil leak had started and they were able to fit me in on my day off.

I was informed that the leak was caused by the oil filter not being tightened correctly. I was charged $40 for an engine shampoo to ensure this was the source of the leak. Needless to say I am a little choked at this point but I understand that dealerships are franchised so they can't comp a service because another dealership effed up. It would have been nice of them to do but from what I have learned about dealerships so far is that 'nice' is pretty rare. I have contacted Tower and asked them WTF??!?? and told them I would like to be reimbursed for the cost of the shampoo.

So I pick up my truck and take it home. Later that day I am going out to pick up the Mrs from work and I notice THAT MY FREAKING HOOD ISN'T CLOSED PROPERLY. It was only being held closed by the latch...

This is my first new vehicle. Is there any reason for me to have to go to a Chrysler dealership to regular maintenance?

There is a shop near me that I used to go to all the time with my old car but I am moving to Lake Chaparral in the summer, anyone have any shop recommendations in the deep south?

05-25-2009, 11:59 AM	#1
Boblobla Franchise Player Join Date: Apr 2008 Location: Calgary Exp:	Amateur hour at Calgary Chrysler service departments UGH. So I bought a new truck from Crowfoot Dodge in August. I live in Ranchlands but I work in Sundance so if I need an oil change Tower Chrysler is more convenient. Let me start off by saying I know SFA about vehicles. I had my 10,000km oil change performed at Tower. I just had to take my truck into Crowfoot Dodge as I noticed an oil leak had started and they were able to fit me in on my day off. I was informed that the leak was caused by the oil filter not being tightened correctly. I was charged $40 for an engine shampoo to ensure this was the source of the leak. Needless to say I am a little choked at this point but I understand that dealerships are franchised so they can't comp a service because another dealership effed up. It would have been nice of them to do but from what I have learned about dealerships so far is that 'nice' is pretty rare. I have contacted Tower and asked them WTF??!?? and told them I would like to be reimbursed for the cost of the shampoo. So I pick up my truck and take it home. Later that day I am going out to pick up the Mrs from work and I notice THAT MY FREAKING HOOD ISN'T CLOSED PROPERLY. It was only being held closed by the latch... This is my first new vehicle. Is there any reason for me to have to go to a Chrysler dealership to regular maintenance? There is a shop near me that I used to go to all the time with my old car but I am moving to Lake Chaparral in the summer, anyone have any shop recommendations in the deep south?