Quote:
Originally Posted by TheDragon
Bummer.
Can't say as I've ever dealt with the Alberta Floor Covering Association, but I did hardwood floor repairs and service a few years ago. The company I worked for sold hardwood themselves and always had a stringent service and warranty policy, and in situations like these, we'd be probably be out there tearing it up and swapping it out for a new floor while either eating the cost or backcharging it on either the installer or manufacturer. It's a shame the retailer is being so neglectful in this instance.
Good luck, at any rate.
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Ya, I'm a little miffed at the retailer. It's not their fault, but they could be doing a lot more to back me up and help me out.