My mom recently had a good experience with HP as well. In spite of my warning to her that if she ever bought another multifunction printer/copier/scanner/fax that I would stop supporting her computer, she bought one anyways. [Facepalm]
Then she calls me Friday night to say she is having problems installing it. I gave her a few things to do, but she couldn't get it to work. Apparently she called HP's support line and a tech remoted into her computer and got it up and running for her. Good amount of support for a $150 product.
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