[alltherage]

I have to hand it to HP and give them some Kudos. About 2 years ago I bought a HP Pavillion dv6233se (laptop) and it's been great; however after the first few months I noticed that sometimes after hibernation the wireless would not work. I called their support center, was talking to a person within seconds, and had a very helpful guy help me update the BIOS. I never had a problem again until today.

This morning I woke up and tried to power up and a few lights blinked for a few seconds, no fans or anything turned on, and it went back to off. I tried disconnecting the battery, reconnecting, all the "troubleshooting for dummies" type stuff, and nothing was working. It's definitely a hardware issue, and I'm way outside my warranty.

I just called them because there is an "after warranty" support number on their website. The lady on the other end asked me a few questions, and then let me know my laptop's warranty was extended for free by HP because there have been a few issues with this model. Within seconds she had a service order that has a box coming to my house within 2 business days, with prepaid shipping to pick up my laptop, and I'll have it back in 2 weeks!!

It will be painful to be without it, but I am really blown away by this service. I've said it before, and I'll say it again: HP is the best mass produced computer out there. They have a customer for life in me.

Anyone considering a new machine, I recommend HP.

edit: Oops, should have put this in here I guess. Thank-you, whoever you are!!