I kind of agree. It will all depend on what xplornet told him when he moved and/or what he can prove they promised him. I do agree the best method is to pay them off and be done with them.
I also may be biased as I have had some dealings with xplorenet on behalf of my parents since they are not very tech savvy... They are a terrible company that suckers rural people into incredibly inflated long term contracts. Bell, Telus and Dell have been a pleasure to deal with compared to these d-bags.
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