Have you looked at the contract. Normally there is a clause in there dealing with the eventuality they are unable to provide service to you or what happens if you move.
Also, check their coverage area. If your new house is inside it and they are unable to provide service to you, this is 100% their problem.
With these kind of companies the people working the service floor and on the first line usually have zero power.
Ask to talk to managers. Make a fuss repeatedly. Never admit fault when talking to them. Just emphasize over and over again that they are the ones unable to provide service.
Do this daily if you have to, always ask to speak to higher level managers.
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