I moved out of town a couple years back and since there isn't any real internet out there I finally decided on a wireless radio service provider, Xplornet. They offered me a deal on a contract for free install, and since I was planning on living there for that long I had no problem paying it.
Fast forward to now, and we have moved back into the city since the house we were living in was slated to be sold/moved. So we consider our options with our internet contract, either we cancel which amounts to $25 a month over the rest of the contract, or we keep it in town and pay $30 a month. So we decide to keep it and move it into the city so at least we are getting something for our money we are being forced to pay. Sure it sucks, but we did sign the contract so whatever.
Now the installer went to the new place and turns out they cannot provide service there due to line of sight issues and they give me 2 options
1) Upgrade our service to their satellite service, which is $100 a month for the blazing fast 1.2Mbps download speed, plus $400 bucks for equipment and about $200 to install. No this is not a joke, they want me to pay twice what Shaw charges, for less than 10% of the speed. Check
here if you don't believe me
-OR-
2) Cancel our plan
and pay the cancellation fee even though they are unable to provide the service we signed up for, which is about $400.
I want to refuse to pay the cancellation fee, since
why should I pay a penalty because they cannot give me service. I am willing to keep the service I signed up for for the price we agreed upon when I signed the contact, but I am not willing to be forced another more expensive service because they cannot provide the other one any further.
The problem is they don't care what I think is right, or what makes sense. They only care that they get their money. If I refuse to pay, it goes to collections, I take a hit on my credit until I decide to shell the cash out. I do pay, and I validate their extortion tactics for them to keep screwing people.
Any advice on how I can get out of this? Taking someone to court for $400 would be good for troutman's wallet, but kinda pointless on my end.