It doesn't really seem like it's their fault that you can't receive their service.
It is their fault for trying to get you to pay for that useless equipment and lousy service though. Pay them off, get rid of them.
Shaw and Telus both seem to be falling over themselves to get new customers. Maybe you can make some of your money back with a deal from them (Shaw just offered me two free high-speed months yesterday, and a digital cable deal).
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