Quote:
Originally Posted by jam26
...
I've had a soft spot for Northwest ever since.
|
and that pretty much proves my theory why AC is so bad ... for the cost of about 10cents, the attendant could have gotten me a glass of cranberry juice and provided a customer with something good to remember. instead,they turned me off over what? a glass of juice?
that attendant with NW understood the true meaning of customer service, thanks for sharing the story.