Call Shaw talk to them and find out if it is your connection to your network(or the network itself) that is dying which would indicate the router is the trouble, or your modem that is dropping, which would indicate your signal ratio is probably the issue. They should be able to tell this by looking at your modem uptime.
If you can narrow it down, or already know which of these is happening, it will drastically increase the chances of it being fixed sooner.
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"Wake up, Luigi! The only time plumbers sleep on the job is when we're working by the hour."
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