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Our servers really like their jobs. We are a great place to work, we have awesome customers (for the most part) and our servers are very good at and enjoy what they do. They feel that with automatic tipping, they would be free to simply enjoy giving great service, as opposed to feeling like they need to prostrate themselves before our customers for cash.
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I find this sense of entitlement disturbing. A tip is in no way a right - it has to be earned!
You say they love thier jobs and all. If they think they have to prostrate themselves on thier customers then thier understanding of customer service is flawed. Frankly when someone does that it's easy to spot as they come across as a fraud who IMO is sucking up to the customer to get that tip. Just be yourself!
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It's the difference between working on salary and working on commission. It works for some people, it's motivating for some people, but for a great many people it's simply stressful and the effort frequently not worth the reward.
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If the present working conditions of earning that tip is too stressful, they should consider finding another career.
If your self confident in what you do this shouldn't be an issue.