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Old 03-09-2009, 06:31 PM   #81
octothorp
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I guess it depends in part on where your restaurant is at. If you're working to grow your business, this is probably a bad idea based on feedback here. If you've got an established base and a lot of regulars, it's unlikely that your regulars would object to this sort of policy. Which is a bigger challenge for you right now: attracting and retaining staff, or growing your customer base? If it's the former and mandatory tipping is seen as a good thing by your employees, then maybe it's worth considering.

Another option to 'level the playing field' for the employees would be to set up a pool system, where all tips go into a pool that's divided amongst the employees based on their time. In this way, an employee doesn't go home empty-handed if they end up with a section full of jerks on a given night, and yet there's still an incentive to provide excellent service, since it benefits everyone who's on shift that evening.
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