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TurnedTheCorner · 03-07-2009, 05:25 PM

Thanks for all of the great tips on the appointments, thet are greatly appreciated.

Today's tech showed up with minutes of 11:00 AM. Two hours later, he left without being able to solve the problem. In general we tried:

Switching my 2Wire gateway with another 2Wire gateway
Connecting wirelessly to the new gateway with both my PC and his laptop
Connecting via ethernet from the gateway to his laptop
Trying a new Siemens wireless gateway (all kinds of connectivity and registration issues on Telus' end)

What today's tech visit clarified with 100% certainty is that this issue has nothing to do with any of the wiring in my house. I'm apparently about 100 meters or so from where the DSL2 switch is in the community, and no slowdown problems showed up in any of the wiring from the switch to the house to his laptop when a wired connection was used - he was consistenly getting 12-13 Mbps. (Interestingly, he said that my line could go as high as 30 Mbps on DSL2, but the service is capped at 15 by Telus currently).

When the wireless internet slowed down on the 2Wire again after the tech left, I called Telus' tech support again to at least register that the problem is continuing. After a frustrating call with a tech who helped me set-up the Siemens gateway but couldn't get the wirelesss connection to work, Telus is sending me a new Siemens next week. After getting off the phone with the tech (and blasting him in the feedback survey), I managed to get the wireless connection using the Siemens gateway I already have running.

I'm keeping my fingers crossed, but so far the Siemens wireless signal has been much more reliable and consistenly gives a high d/l and u/l speed using the speed tests. Using the Telus FTP site, I'm consistently getting d/l speeds in thr 12-13 Mbps range. And testing using speedtest.net and various servers around NA, I have still averaged 11.3 Mbps d/l and 0.72 u/l over 7 tests.

So this might be resovled...*crosses fingers AND toes*. If it does, it will then be time to use a winback number and see what Telus can do for me...

03-07-2009, 05:25 PM	#32
TurnedTheCorner Lifetime Suspension Join Date: Nov 2003 Exp:	Thanks for all of the great tips on the appointments, thet are greatly appreciated. Today's tech showed up with minutes of 11:00 AM. Two hours later, he left without being able to solve the problem. In general we tried: Switching my 2Wire gateway with another 2Wire gateway Connecting wirelessly to the new gateway with both my PC and his laptop Connecting via ethernet from the gateway to his laptop Trying a new Siemens wireless gateway (all kinds of connectivity and registration issues on Telus' end) What today's tech visit clarified with 100% certainty is that this issue has nothing to do with any of the wiring in my house. I'm apparently about 100 meters or so from where the DSL2 switch is in the community, and no slowdown problems showed up in any of the wiring from the switch to the house to his laptop when a wired connection was used - he was consistenly getting 12-13 Mbps. (Interestingly, he said that my line could go as high as 30 Mbps on DSL2, but the service is capped at 15 by Telus currently). When the wireless internet slowed down on the 2Wire again after the tech left, I called Telus' tech support again to at least register that the problem is continuing. After a frustrating call with a tech who helped me set-up the Siemens gateway but couldn't get the wirelesss connection to work, Telus is sending me a new Siemens next week. After getting off the phone with the tech (and blasting him in the feedback survey), I managed to get the wireless connection using the Siemens gateway I already have running. I'm keeping my fingers crossed, but so far the Siemens wireless signal has been much more reliable and consistenly gives a high d/l and u/l speed using the speed tests. Using the Telus FTP site, I'm consistently getting d/l speeds in thr 12-13 Mbps range. And testing using speedtest.net and various servers around NA, I have still averaged 11.3 Mbps d/l and 0.72 u/l over 7 tests. So this might be resovled...crosses fingers AND toes. If it does, it will then be time to use a winback number and see what Telus can do for me...