Quote:
Originally Posted by TurnedTheCorner
I've got them sending a tech tomorrow between 11:00 AM and noon to come and check things out. I get the advertised speed on occasion, intermittently get a speed of about 75-80% of advertised, and often get a speed <25% of advertised.
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Honestly, most of the time you won't get that exact time frame. Here is what you do for anybody who has an appointment.
2 days before the appointment, your order should show in a system we called AWAS. That's essentially the dispatch system that will show if your order has been processed.
2 days before or the night before, call and make sure. Give them your phone number and ask themt o check their system to make sure that a technician will be dispatched. If they see nothing the order got screwed up.
Appointment times are always 8am, 10am, 12, 2pm, 4 pm. That's the only thing that shows up in the system and they give you a 2 hour window, so an 8am could be 8-10. If you every want TELUS TV, I found that we were always so backed up. People would usually wait a good week and a half or 2 weeks. Always call early.