Re: delivery charge. Well I just had an instance actually with a delivery charge. I asked the driver, he said it goes to head office (I ordered from a big chain), not even to the local store (or driver by extension). So who knows, but I tipped him anyway. SO I either did get him an actual tip, or he got a crazy good tip.
Now, as to the customer service relating to the chain on this particular order, well.....that's another story.
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