I have owned a dell for 3 years now. F2 key has fallen off, I am on my 3rd harddrive, my dvd drive plays dvd's half the time, other than that it is decent reliability wise. Harddrives have been a problem for me, first one was sort of my fault, 2nd one just randomly died 2 weeks ago.
By the way, you can't really "upgrade" laptops. Harddrive, sure, add more memory. Other than that you can't do much.
Check out futureshop, my mom just got my brother one a week ago for $700, and it is a decent laptop (Dell), I think it had the old Processors (not Core 2, just core), but it is was rated at 2.16Ghz. Which is good for a laptop.
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