As far as salespeople go, they are just out to try and get their commission. You tend to expect them to be slimy, so when you find one that isn't, it is often a surprise. Salespeople at Honda dealerships are the worst though. I've found they will blatantly lie to your face and not think twice.
I've never dealt with Kramer's service people, though one of my best friends does, and she's never had an issue. As always though, nobody is perfect, and whether or not Karmer is good, bad, awesome or thieves, going to Mazda's ombudsman would be an excellent next step.
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