We bought our 3 at Sunridge. We used to take it there for service but switched to North Hill because it was more convenient. I've been impressed, especially lately, with the service received from them.
We too have a problem with our door lock. The car seems to think the key is in the ignition at all times and will not allow you to use the fob to lock the car. The only way to lock the doors is to use the key in the door lock. We took our car to North Hill three times for them to work on diagnosing the problem during the day (drop off at 7:15, pickup at 2:45). Shuttle ride each time to and from my office down town.
Three times they tried to fix it but each time were unable to find a permanent solution. They replaced just about all of the components they could but to no avail.
Finally, on picking up the car after the third attempt, the manager of the store came out to apologize. He suggested we leave the car with them for a longer period of time (overnight, maybe even a couple days) to better diagnose the problem and try more drastic repairs. Because of our schedule, the fact that we only have one car and that we need to take our two year old to/from day car, I told them it would be horribly inconvenient and nearly impossible for us to go about our business. The manager gave us a rental for free for as long as it took for them to fix the problem.
We bought the extended warranty when we first got our car. The standard warranty would have expired about 4 months ago so I'm glad we did. We haven't paid one penny to have any of the problems diagnosed or corrected. On top of that, everyone from the techs to the courtesy car driver to the manager have been nothing short of awesome to us. In fact, I think I even heard them apologize for not being able to fix the problem the first few times. I can't remember the last time I heard a place take responsibility like that.
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