I switched dealerships from Sunridge (where I bought my Mazda), and took things to Kramer.
They are a million times better - I've always had great service.
Sorry to hear you had a bad experience. They always send me a follow-up email asking you to rate them and fill out a satisfaction survey. So make sure you fill that out. I'm 100% sure a manager will call you back to see if they can resolve the situation.
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