Being in the Customer service industry I believe that there are more rude consumer than CSR's. I spend alot of time talking to people who are terribly mean. But I think there are just enough people who take the rudeness to heart that it makes things harder to take. But I agree there are alot of mean people. But if it makes you feel better I try really hard to be really nice to people just to restore their faith in the other people and the service industry.
My advice is just ignore them and move on knowing you are not a mean person. And one day carma will bite them in the butt for being so mean to people.
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