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Originally Posted by FireFly
Could that be thrown back though? Perhaps if people weren't so rude to CSRs because their own lives are crappy, maybe CSRs would give better service? Have you ever asked and genuinely cared about a CSR's day?
Yes, I realize that just because the person before you was rude, that doesn't give a CSR the right to take it out on you. However, if you've ever had a rude CSR have you ever asked them what was wrong? Why they were upset, not dealing well, etc? Generally, if you let people know they're being rude, they think about it and change. So instead of you getting upset about it, why don't you just change the cycle? Crack a joke and lighten the mood for both of you? Or is personal responsibility for your own experience non-existant?
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YOU can't change people. As soon as you make a comment about a persons behaviour they get defensive and thier back goes up plus the comments of don't tell me how to do my job.
Sure i care about a CSR's day. If one is polite to me i have no problem offering compliments, idle chat and have a nice day when the call is finished. Yet for whatever reason i'm supposed to be polite to someone who is rude to me. I tend to hang up and redial with hopes of getting someone different.
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I know, it's not your job to make sure you have a good experience, I get it. What I'm saying is that instead of bitching about it, why don't YOU change it?
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I can't change the FACT they have a crappy paying job and poor working conditions.That's the comment i get when i do ask. Nor can i change the ATTITUDE some bring to work everyday. It HAS to come from within the person.