Agreed. Most CSR's and people in similar positions are genuinely surprised when I come along and don't treat them like crap.
I've said this before about working tech support: don't piss us off, because we will ruin your life. It's basically the old do unto others argument, and one that mankind has completely lost focus on. As a culture, we are so selfish and self-serving these days that we either don't notice, or don't care, how our own actions affect those around us.
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