Quote:
Originally Posted by Dion
I've had it with rude people. If you don't like your job and having to deal with people then quit and find another one. CSR's have to be the worst of the bunch.
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Could that be thrown back though? Perhaps if people weren't so rude to CSRs because their own lives are crappy, maybe CSRs would give better service? Have you ever asked and genuinely cared about a CSR's day?
Yes, I realize that just because the person before you was rude, that doesn't give a CSR the right to take it out on you. However, if you've ever had a rude CSR have you ever asked them what was wrong? Why they were upset, not dealing well, etc? Generally, if you let people know they're being rude, they think about it and change. So instead of you getting upset about it, why don't you just change the cycle? Crack a joke and lighten the mood for both of you? Or is personal responsibility for your own experience non-existant?
I know, it's not your job to make sure you have a good experience, I get it. What I'm saying is that instead of bitching about it, why don't YOU change it?