Quote:
Originally Posted by MJK
Yes I have been dealing with the finance manager at the back for awhile now. In the process of getting a mortgage as well.
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That might be the only reason you are being helped. Banks don't do much if you threaten to leave, but a sales guy about to land a deal cares about losing business.
Quote:
Originally Posted by MJK
Yes I know how it works, but RBC's failure to change my address the first time I called is what has caused this fiasco.
If I had gotten the statement at my new address it would have been paid off ASAP. This is their fault IMO.
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I understand your frustration, but it took more than the banks failure to change the address to cause this. If you hadn't cancelled the account until after you got a $0 statement, you would have noticed the amount in your web banking. I am pretty sure that in the fine print of the credit card agreement it states that you are responsible to pay all your charges on time, even if you don't get a statement. I seem to remember wording like this in there the last time I read one of these.
I would still fight them too if I was in your situation. They do share a good chunk of the blame. However, putting 100% of the blame on them is not fair.