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TurnedTheCorner · 02-18-2009, 10:29 AM

Thought I would make a separate thread about this.

A Telus technician came to the house today to do the necessary to upgrade my internet service from High-Speed Extreme (6.0 d/l 1.0 u/l) to Telus Turbo High-Speed (10.0-15.0 d/l 1.0 u/l)

The process when I scheduled the appointment last week seemed complicated due to a number of factors which I think are largely unique to my situation:

The sales agent had to create a new internet account for me on Telus' new billing system
I had a second, unused phone line in my home due to a work-at-home pilot with my employer

The tech was baffled about why the sales rep made such a big fuss of things. I was sent a new wireless gateway in the mail (Siemens) and the tech also brought a new gateway. But upon inspecting my home network, he told me that since I already had a functioning high speed wireless network using the 2Wire gateway, no hardware upgrade was needed.

The technician was here for a little under an hour, and had to complete the following:

Installed something in the phone jack used for my internet service -- the jack now has two ports, one for internet connection and one for a regular telephone connection
He re-wired the second phone line so that it works off of my main number. He did this while he was adjusting the phone box in the basement to accommodate the new service
He had to check the phone box on the outside of the house
He had to check the phone box in the community -- this happens to be on my property

After checking out everything and doing the necessary tests on the phone line outside, I'm all set-up. He stayed while I did some preliminary speed tests. The address for Telus speed tests is ftp://ftp.telus.net/pub/size-test/

That's a d/l speed of 9.6 Mbps. I also checked some speeds at speedtest.net:

So the upgrade has noticeably improved my d/l speed, which was hovering at ~ 3.0 Mbps. No increase in the u/l speed, but that's to be expected.

The tech appointment itself was a bit of a frustration. Telus was supposed to come to the house yesterday, but no window was given. Just an 8 AM to 4 PM kind of deal, with the possibility of an evening visit from a subcontractor. I called Telus at ~ 1:30 PM and again at 7:00 PM and was told both times that the tech was scheduled to visit yesterday. But there was a no-show. This morning's tech said that on my account records, a tech visited the house at around 2:00 PM yesterday and also supposedly called, and found no one was home. I was at home waiting by the phone all day, and called twice for a status update. So someone's wires were crossed.

Anyway, that's all of the impressions I have. The internet speed itself is greatly improved, the technician who visited the house was very competent and professional, and dealing with the call centre was about the usual hassle of dealing with any of these companies when you call to try and change things.

Peace.

02-18-2009, 10:29 AM	#1
TurnedTheCorner Lifetime Suspension Join Date: Nov 2003 Exp:	Telus Turbo Highspeed Installation Thought I would make a separate thread about this. A Telus technician came to the house today to do the necessary to upgrade my internet service from High-Speed Extreme (6.0 d/l 1.0 u/l) to Telus Turbo High-Speed (10.0-15.0 d/l 1.0 u/l) The process when I scheduled the appointment last week seemed complicated due to a number of factors which I think are largely unique to my situation: The sales agent had to create a new internet account for me on Telus' new billing system I had a second, unused phone line in my home due to a work-at-home pilot with my employer The tech was baffled about why the sales rep made such a big fuss of things. I was sent a new wireless gateway in the mail (Siemens) and the tech also brought a new gateway. But upon inspecting my home network, he told me that since I already had a functioning high speed wireless network using the 2Wire gateway, no hardware upgrade was needed. The technician was here for a little under an hour, and had to complete the following: Installed something in the phone jack used for my internet service -- the jack now has two ports, one for internet connection and one for a regular telephone connection He re-wired the second phone line so that it works off of my main number. He did this while he was adjusting the phone box in the basement to accommodate the new service He had to check the phone box on the outside of the house He had to check the phone box in the community -- this happens to be on my property After checking out everything and doing the necessary tests on the phone line outside, I'm all set-up. He stayed while I did some preliminary speed tests. The address for Telus speed tests is ftp://ftp.telus.net/pub/size-test/ That's a d/l speed of 9.6 Mbps. I also checked some speeds at speedtest.net: So the upgrade has noticeably improved my d/l speed, which was hovering at ~ 3.0 Mbps. No increase in the u/l speed, but that's to be expected. The tech appointment itself was a bit of a frustration. Telus was supposed to come to the house yesterday, but no window was given. Just an 8 AM to 4 PM kind of deal, with the possibility of an evening visit from a subcontractor. I called Telus at ~ 1:30 PM and again at 7:00 PM and was told both times that the tech was scheduled to visit yesterday. But there was a no-show. This morning's tech said that on my account records, a tech visited the house at around 2:00 PM yesterday and also supposedly called, and found no one was home. I was at home waiting by the phone all day, and called twice for a status update. So someone's wires were crossed. Anyway, that's all of the impressions I have. The internet speed itself is greatly improved, the technician who visited the house was very competent and professional, and dealing with the call centre was about the usual hassle of dealing with any of these companies when you call to try and change things. Peace. Last edited by TurnedTheCorner; 02-18-2009 at 11:05 AM.