Quote:
Originally Posted by Dan02
Downtime costs me money so if they can't fix it with the service call tomorrow, i'll have to call telus and try and convince them to connect me without some stupid contract.
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If you do call Telus, call and ask for their "Winback" department; as you want to move from Shaw to Telus. When I got through to that department I was put into a 1 year contract, but the contract has a $120 penalty for breaking it, and they gave me ~$210 worth of first 3 months free for signing up. So basically even if I do have to break the contract I would still be ahead.
Yes, Telus is slower. (See the Telus thread for some speed test postings.) But I switched for the same mindset as you; downtime is money to me.
To me your issue sounds like too much going on over your neighbourhood's network; either somebody is hogging the bandwidth or for some reason there isn't enough bandwidth between HD and internet going to your house. My parents in Winnipeg had the same issues (35 year old house) when they got HD- and Shaw had to burry a new line from the junction box to their house. If they offer to to that,
get it in writing when they will complete the burrial of the cable. Another friend had cable running across his back yard for 2 years before they got around to permanantly burrying it.