Called and the guy right away said that he'll have to send a tech out, but first asked me to bypass my router to make sure it isn't the router. Ok, basic troubleshooting step, I'll do it. Then he asked me to unplug the modem and before I even plugged the modem back in he tells me that he'll have to send a tech out. I asked him if he can just push the update and he said he did but the tests aren't working well. I comment that the modem isn't even plugged in yet and he says ok, plug it in. Well nothing changed, and he is sending a tech out.
Being in Lethbridge he tells me that I can only have daytime because they don't have anybody who can come out on Thursday night in Lethbridge. I complain that I'm too busy over the next few weeks to take time off work to wait around wondering when the guy will make it to my place. He then asks if Saturday works, and I question whether they have that possiblity in Lethbridge so he checks and tells me that he'll send somebody out on Thursday night. I question him on that since he just told me Thursday nights don't work in Lethbridge and he says he'll have a guy at my place on Thursday night.
I don't know about Shaw anymore. I had problems with them about 8 months ago and it took forever for them to send a tech out who was thourough enough to check everything.
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