Quote:
Originally Posted by ken0042
Well, I just called and spoke to a CSR who seemed to be based in eastern Canada. (at 10:30 he told me to enjoy the rest of the afternoon.)
Anyway, I told him the issue, and that I was supposed to be grandfathered, and he said I should be getting the channels, and was going to be adding them back to my lineup. Now it has been an hour since I called, and although it "can take up to 2 hours" I still don't have them back. At least I can now call back and tell them that I am missing them, supposed to have them as confirmed by the last CSR.
Hopefully I win this round of CSR roulette.
|
Ken, did you get NG HD and Showcase HD back and still stay on the grandfathered plan?
I finally tried today with a call to retentions [I have to build up my outrage and a couple of arguments before I call] and she wouldn't do it for me. She did give me 30% off for a year and a 6131 HD receiver with a $100 rebate though. Now I just have to wait around to see if I've been played again. I did get her name and employee # and a confirmation # though.