Shaw speed test only gives me 3.8 MBps and I'm on regular high-speed internet (ie: not lite nor extreme).

What's wrong? I upgraded my modem from the old Cybersurf ones to the new blue docsis ones (not the black ones with USB) awhile ago.
In other news, Shaw outsourced their usenet farm to Highwinds and I'm getting over 160 days retention on some groups.