As somebody who has had to deal with gov't bureaucracy from time to time, I can say I have been frustrated many times. Add to that the fact that this person's very life could be at stake (I have known a few immigrants who have told me stories about being shot at as they fled their home countries), and a possible language barrier.... I could see how one might feel they were all out of options, and perhaps a protest would bring some attention to a system that they believe failed them.
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