[jammies]

I don't work for Bell anymore (woo hoo!) but when I had to deal with the brain-dead tech support for clients I was working at, I usually did one of:

- Lie and claim to be someone else who WAS on the account, as long as I knew the name.
- Get the customer number off the bill and call the accounts number off that bill to tell them the billing was wrong and that I needed to talk to a salesperson to discuss or business was going elsewhere.
- Politely request the name of the person I was talking to, and then ask them for a supervisor on the line. Then get the name of the supervisor when they (inevitably) still try to brush you off with a "call-back" promise, and call back again and again asking for that same supervisor until fixing my problem became easier than telling me "no" again.

Even working at Bell you couldn't get proper support through legitimate channels. If you didn't know somebody in the relevant department who owed you a favour, simple tasks took weeks, moderate tasks months, and for difficult projects the best case scenario was getting a callback after the technology was obsoleted so they could tell you to buy something new to "solve" your problem.