[Buff]

I'm trying to receive tech support from Bell for one of our rugged modems. Unfortunately my name is not on the account. We don't know who to contact as our rep is no longer with the company and nobody is getting back to us as to who our sales rep is.

I'm hoping there is somebody from Bell who can at least tell me if there is network issues on the EVDO network in Lethbridge. The modem seems to be faster when it is in use on the westside (but still not fast as it once was), but it is dog slow on the northside or southside. Pages are slow to load, and the application we use takes a long time to process a transacttion.

The thing that really pisses me off is that my name was added to the account in November and it was the 3rd time my name was added. Could've had this solved or at least been in progress to a solution last week when the issue occured, but NOOOoooo Bell has to continue offering me the worst tech support.